Return & Refund Policy

At Navaratan India, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with easy returns and a transparent refund process.

Eligibility for Returns

You may request a return or exchange under the following conditions:

Return Request Period: Within 7 days of delivery
Item Condition: Must be unused, unwashed, and in original packaging with tags intact
Eligible Products: Most items are returnable unless marked “Non-returnable” (e.g., personal care, perishables, customized items)

Non-Returnable Items

Certain items are non-returnable, including:

Gift cards or vouchers
Downloadable or digital products
Items marked “Final Sale” or “Non-returnable” on the product page
Used, damaged, or altered items not due to our error

Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Order ID
Product photos showing the issue

We will arrange a free replacement, exchange, or refund based on your preference.

Return Process

Initiate a Return:
Email us at [returns@navaratanindia.com] or use the “My Orders” section of your account.
Approval & Pickup:
Once approved, we will arrange a pickup or ask you to self-ship (for select pin codes).
Product Inspection:
After we receive the item, it will be inspected. If it passes, the refund process begins.